This document is a step-by-step guide to demonstrate how to submit a ticket, access and search the knowledge base, and use the live chat function in Docket. If you still have questions or need additional support, please contact us via live chat at https://www.yourdocket.com/
Submitting Tickets #
Step 1: Open up your Docket account and click “support” in bottom, left corner.
Step 2: Click the support button to trigger the support widget to open.
In the support widget, you will be able to submit a ticket under the topic you see fits your needs best.
- Do you see an issue in the software that you believe needs development team attention?
- Submit that in I think I have an issue.
- Do you like the features Docket has, but believe one is missing that would make a difference to most companies?
- Submit an I’ve got a feature request.
- Do you have website or storefront issues?
- Submit a I have a question about my website/storefront.
Accessing the Knowledge Base in Docket #
Step 1: Select I need some guidance
Step 2: Begin typing in keywords related to your question
How to get Live Chat Support #
Step 1: Click Live Chat
Step 2: Fill in your information and click Start Chat.
Once you trigger a live chat, our support staff will be notified and able to pick up your chat request
Step 3: Once your chat is complete and your question has been answered, you have the option to provide feedback on your experience with the support team.
Other ways to get support from Docket #
Docket is available 24/7 through email: firstname.lastname@example.org
Docket is available by phone at: (937) 900-0818
Video: Using Docket Support Features #
Thank you for taking the time to learn how to access Docket support! We value your time and appreciate you taking a moment to review the steps with us. We know there is a lot to learn so we hope these documents provide you with an peace of mind and a user-friendly way to train your employees and freshen up on the processes. If you come across a better way to complete these tasks, we are always open for feedback!