How Docket Transformed This Business Owner’s Inventory and Customer Experience
Key Takeaways
- Docket helps haulers maximize inventory by knowing when dumpsters are available and ready to be rented again.
- Real-time inventory updates enable more efficient scheduling and faster turnaround.
- Communication with drivers and customers is streamlined through automated updates and notifications.
- Docket allows customers to sign contracts and make payments digitally, improving the overall customer experience.
- A smooth, digital workflow leads to better reviews and improved operations.
Transcript
Clayton: Some of the pain points I would have was definitely just keeping track of inventory and utilizing inventory to its fullest.
Clayton: You know, as soon as it comes back, I can then rent it out. Or as soon as I know something’s going to come back, I can actually have it rented ahead of time, which definitely helped our bottom end rather than inventory coming back, sitting for a while because, you know, I wasn’t prepared for it.
Clayton: Between that and then actually communicating with drivers and providing a really good user experience for the customer. I like them to be able to know when their dumpster is showing up, get notified we’re on their way, and then just get to sign their contract and pay all at once—rather than the driver coming, handing out the contract, signing it, collecting payment.
Clayton: Just one smooth process. We get, you know, great reviews because of that.
FAQ
Docket gives you real-time visibility into your inventory so you know exactly when dumpsters are available to rent again. This helps you reduce downtime and increase rental utilization.
Yes. Docket sends automated texts and notifications to both drivers and customers. Drivers know where they need to be, and customers are kept in the loop with arrival updates and confirmation messages.
Absolutely. Customers can sign their contracts and pay online before or during the delivery, eliminating the need for drivers to manage paperwork or collect checks on-site.
By making your process smoother—automated updates, digital payments, clear communication—you provide a better customer experience. That often results in more positive reviews and repeat business.
