The Software Switch: How JW & CO Grew with Docket After Outgrowing Their First Software
Key Takeaways
- Jackson with JW & CO started with software from day one, but outgrew it as the business scaled.
- Switching to Docket was fast and easy, with no disruption to daily operations.
- Docket’s pricing matrix, dispatch board, and dump tracking features helped recover lost revenue and reduce billing errors.
- With Docket, he saw stronger team performance, happier customers, and faster growth.
“The System Couldn’t Keep Up”: Why JW & CO Switched Software
Jackson, owner of JW & CO, a Texas-based company, started with software from day one. But after a few years of growth, his team began to hit limits.
He explained, “We have dumpsters probably in an hour-and-a-half radius from our yard… different zip codes, different types of clientele and pricing, and so it started to create a real hassle.”
“The software we had been using…started to reach a point where it wasn’t able to keep up with us.”
Pricing had to be entered manually. Dispatch changes required a phone call. Notifications couldn’t be adjusted per customer. Jackson recalled, “The technology is supposed to automate a lot of that stuff and we just weren’t finding that automation prior to switching to Docket.”
Better Tools for a Growing Business
From the start, Jackson noticed a major difference once switching software. “It’s been a game changer and it’s also a software that I’m confident we’ll be able to grow with, however many trucks we add to our fleet in the future.”
Here’s some of Jackson’s favorite Docket features:
Automated pricing by customer type
“Having pricing specific to [a customer’s] needs was a lot more difficult to do and required a manual entry of that price every time. Docket allowed us to do the pricing matrix and customizing for each client type.”
Real-time dispatch updates
“With Docket, from the dispatch page, [we can] adjust the route and it’ll automatically pop up on that driver’s route in the truck in real time.”
Tailored customer notifications
“We can go into each specific customer and adjust their notification settings, and that’s the difference between keeping a client or them feeling like they’re getting too many emails and too much hassle and they want to look for someone else and it’s really made our lives easier.”
Dump Tracking
“The dump later feature…saved us on a lot of revenue that we would have lost out on and just had to eat because we didn’t know who to build to.”
An Onboarding Experience That Didn’t Disrupt the Business
Jackson had concerns about switching software during peak operations. But the transition was smoother than expected.
“You’re not reinventing the wheel or starting from ground zero. I think Docket met us where we were at and we were able just to seamlessly input our information and keep the business rolling.”
Even with over 80 dumpsters already out, two full-time trucks, and a growing customer base, the transition was smooth.
“Even questions that we knew probably would have been considered a dumb question, we didn’t feel like it was a dumb question, and we got a cheerful, helpful response…while we’re doing, you know, the full route every single day.”
Results That Speak for Themselves
Since switching to Docket, Jackson reported that “it really has saved me so much time.” He added, “Docket is worth every penny,” noting that the time savings directly translated into growth, giving him more time to meet with new builders and invest in expanding the business.
Customer support was another area where Docket stood out. Jackson shared, “The tech support side is just a rapid response. When I have emailed questions or call with questions, I always get real answers right away from real people.”
His advice for other haulers looking to switch? “The demo doesn’t take much time…you get a lot out of it and you can really see what Docket can do for you as a business owner, logistically.”
Ready to make the switch? See how Docket can work for you.
FAQ
If your current system can’t keep up with pricing complexity, dispatch needs, or customer communication, it may be time to look at software built for growth. Many haulers make the switch after realizing lost revenue or operational delays.
Look for tools that support how you actually work, like real-time dispatch updates, automated pricing by customer type, flexible notification settings, and dump tracking. These are the features that directly impact daily operations and revenue.
The right software provider will guide you through setup, import your data, and get you live without downtime. Docket’s onboarding process is hands-on and fast, so you don’t have to pause operations to make the switch.
Yes. When your team has access to accurate job info, driver tools, and real-time visibility, they can work more efficiently. Fewer mistakes and manual tasks mean your crew can focus on the work, not the paperwork.
Docket is built specifically for haulers who are growing and need more flexibility. It gives you control over pricing, dispatch, payments, and customer experience, so you can run your business your way, without limits.
