Why This Hauler Switched From DRS to Docket Dumpster Software

Zachary:

If we would have had this from the beginning, we would have been up and rolling, and things would have been so much smoother, so much quicker.

So, we did go to another competitor. That company was DRS, Dumpster Rental Systems. It wasn’t bad by any means, but it left a lot to be wanted. It was just not as refined as what we wanted from our standpoint and from our client standpoint. I started looking at it and thinking I need something different. I need to figure out a way where I can manage our website easier. That process was not intuitive or easy by any stretch of the imagination. I wanted the checkout process to look cleaner and to be more professional and be able to control more things on that process and how I wanted the flow to go based on how people make purchases, but also just the design and look and feel of it to match what we’re doing.

When I looked around and considered all the options, honestly, Docket was just the one that came to the top. Just the whole, I mean, even just down to the booking process. Once we got that figured out and got our sort of system down on how we wanted to run through that, it was just faster for me to work through that system, and there were less issues. Sometimes things didn’t always go right before. You had to back out of something, work your way back through it and input all the information again. We just haven’t had to do that. Everything’s streamlined—the calendar, looking at our rentals and our schedule and all that. It’s easier to make adjustments to see what’s going on to sort of code things the way that we want to be able to see it.

So that way, we can adapt it to us as opposed to the other way around of us trying to figure out how we can fit into the new system. It’s the opposite. The system fits to us and that’s perfect. And really there’s just so many options on stuff like that that you can take advantage of that it’s tough not to save time and just enjoy it more too. It makes it less of a hassle.

Once we got through the initial phase—changing software at any point in any business and any industry is going to have hiccups just because things don’t always go one-to-one together. Sometimes things break. But the fantastic thing is the incredibly responsive nature of everybody there. If you reach out to somebody, you get an answer in no time flat. You can reach out to somebody and get a hold of somebody quickly and get something figured out way faster than I’ve seen from other companies.

All that just sort of led us to Docket and it’s the reason why we’re still here from where we started to now. I mean, if we would have had this from the beginning, we would have been up and rolling and things would have been so much smoother, so much quicker. And I think if you’re somebody that’s considering this, you at least got to give it a try.

FAQ

Why did Zachary switch from DRS to Docket?

He switched from DRS to Docket because DRS lacked the refinement he desired for both operations and client satisfaction. Docket offered a more intuitive and customizable platform that better suited his needs.

What improvements did he notice with Docket?

With Docket, he experienced a more streamlined booking process, fewer issues, and an easier way to manage his rentals and schedule. The platform’s flexibility allowed him to adapt it to his needs rather than the other way around.

How does Docket enhance the checkout process?

Docket provides a cleaner, more professional checkout process that aligns with his business’s design and flow, improving the purchasing experience for his clients.

What was his experience with Docket’s customer support?

Docket’s customer support is incredibly responsive, providing quick answers and solutions faster than he’s experienced with other companies. This responsiveness helped him resolve issues efficiently during the transition.